If you need to cancel or make a change to an Order Requisition, locate it on your Dashboard and open it to view the current status.

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Requisition Submitted / In Approval / In Buyers Queue
Once submitted, your cart becomes a requisition and it is routed through the approval process. One goal of that process is to move your requisition to order as quickly as possible. If you want to cancel or change the order, we need to move quickly..


The status screen (above) includes available actions for the order requisition given its current status.

If your requisition is still in the approval process, it can also be found by clicking "View All" in the My Orders panel of your Dashboard.

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In the image below, you can see that because the order requisition is in approval (and not yet being purchased), there is an option to delete the requisition, halting the approval process.

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When you delete an order requisition, you will be given the option to keep the original cart so that you can adjust and resubmit.

Note - Punchout orders in approval can be deleted, but the cart remaining can only be edited in a few minor ways before the cart becomes no longer valid for the automated punchout process. If further edits are made, the order will need to be placed directly by the buyer.


In Buyer Review
Order Requisitions in Buyer Review are about to be submitted to the supplier. In this case, it is best to directly contact your buyer (or buying service) by phone. See the Support section of your Dashboard for a phone number or email link.



Submitted / Confirmed by Supplier
In some cases, an order submitted or confirmed with a supplier can be canceled. It is best to contact your buyer (or buying service) by phone. See the Support section of your Dashboard for a phone number or email link.